Communication – a messy art
July 21st, 2010 | Tags: Community, relationship | Category: Community | No Comments »
I have been thinking a lot about how communication is messy. There is:
- What is actually said.
- What is heard.
- and What is meant.
And rarely do these three play well together.
I see this all the time with clients and friends, especially via email. They will often say (or write) something that sounds condescending, then I talk to them later and realize what they really meant. Or they will ask for something in an email, assuming I know where they are coming from when I often do not. So, in the midst of learning to better communicate with my clients, friends, and family, I have a few suggestions to improve this art.
- When speaking don’t assume something about the person you are speaking to, if your assumption happens to be wrong, or even slightly off it will throw off everything you are trying to say and cause confusion.
- When you are listening to someone, actually listen, don’t start formulating your response, half listening is the same as not listening at all. This is a good one to remember when talking to your spouse.
- When listening, once the person complets their entire thought say, “This is what I’m hearing” and summerize what they said. Then ask if you are correct in what you heard. The conversation takes a little longer, but there will be no miscommunication happening. This is a good one when talking to the opposite sex, since men and women think so differently.
- Assume the best in people. When talking to someone or reading a client email, don’t assume they are being condescending just because you read it that way. It is pretty likely that is your issue surfacing, not theirs.
- Talk face to face when possible. Being able to see a person when speaking to them provides a lot of clarity about the heart behind what they are saying. If you can’t talk face to face, talk on the phone because voice inflection also helps bring clarity.
I confess, I know how to communicate well, but as my wife will tell you, I often don’t use that knowledge. But I’m working on it, and I hope you are too.
